Providing continuous service and quality support is achieved by maintenance
agreements. These agreements involve alternative solutions with respect
to customer specifications.
Maintenance and Repairing Agreements
It covers free repairing services for customers products. However,
replaced pieces costs are charged from customer. Additionally, all
other service supports are out of the agreements and they will be
System Support Agreements
It only covers the system support services for the customers. Other
applications just like repairing services and/or maintenance will
be charged additionally.
System Support + Maintenance and Repair Agreements (I)
It covers both of the topics that are mentioned above. In this case,
EreNet does not provide personnel to customers at their places. When
call center is informed about the problem, required personnel arrive
the customers place.
System Support + Maintenance and Repair Agreements (II)
In addition to system support and maintenance and repairing services
agreements, EreNet provides personnel to the customers at their places.
Personnel provide required services to the customers in certain time
periods. First attempt is done by these specialist personnel, when
a problem occurs. If the problem is quite complex to solve by a specialist,
firms specialists will solve problem by charging from customer. All
administrative responsibilities of outsourced personnel belong to
Our specialists are entrusted in customers location for providing
system support activities with respect to customers requirements.
If specialists couldnt achieve to solve the problem, firms specialists
will solve problem by charging from customer. All administrative
responsibilities of outsourced personnel belong to customer.
Important Notes about Maintenance Agreements
In all maintenance agreements, except outsourcing agreements, customer
servers and systems are controlled by our firms specialists in
three-month periods. Results and suggestions are reported to the
customer in certain periods.
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