Türkçe  English   Home Page     Company Profile     Press     References     Human Resources   Contact Us  
» SOFTWARE
» HARDWARE
» NETWORK
 
» PROFESSIONAL SERVICES
» SERVICE & TECHNICAL     SUPPORT
» SOFTWARE SOLUTIONS
» OUTSOURCING
» PERIODICAL SERVICES
» SECURITY
» DISASTER & RECOVERY



1 .  Pfizer Help Desk Department is Under Control by ERENET...







Periodical Services


Providing continuous service and quality support is achieved by maintenance agreements. These agreements involve alternative solutions with respect to customer specifications.

Maintenance and Repairing Agreements

It covers free repairing services for customers’ products. However, replaced pieces’ costs are charged from customer. Additionally, all other service supports are out of the agreements and they will be charged additionally.

System Support Agreements

It only covers the system support services for the customers. Other applications just like repairing services and/or maintenance will be charged additionally.

System Support + Maintenance and Repair Agreements (I)

It covers both of the topics that are mentioned above. In this case, EreNet does not provide personnel to customers at their places. When call center is informed about the problem, required personnel arrive the customer’s place.

System Support + Maintenance and Repair Agreements (II)

In addition to system support and maintenance and repairing services agreements, EreNet provides personnel to the customers at their places. Personnel provide required services to the customers in certain time periods. First attempt is done by these specialist personnel, when a problem occurs. If the problem is quite complex to solve by a specialist, firm’s specialists will solve problem by charging from customer. All administrative responsibilities of outsourced personnel belong to the EreNet.

Outsourcing Agreements

Our specialists are entrusted in customers’ location for providing system support activities with respect to customers’ requirements. If specialists couldn’t achieve to solve the problem, firm’s specialists will solve problem by charging from customer. All administrative responsibilities of outsourced personnel belong to customer.

Important Notes about Maintenance Agreements

In all maintenance agreements, except outsourcing agreements, customer servers and systems are controlled by our firms’ specialists in three-month periods. Results and suggestions are reported to the customer in certain periods.


Home Page  |  Projects  |  Press  |  References  |  Human Resources  |  Contact Us
Address : İçerenköy Mah.Çetinkaya Sok.No:2 A Blok 81120 İçerenköy - İstanbul / Turkey
Tel : +90(216) 575 42 22 Fax : +90(216) 575 33 10
Click Here for your suggestions and your questions
copyright © 2003 Erenet Bilgisayar Otom.Eğt.Dış.Tic.A.Ş.
» EUROMOPLAT
» TOUCH
» MOBILE TRACKING SYS.